The journey towards digital insurance: from strategy to implementation

On 26 July 2018, the ILO's Impact Insurance Facility organized the webinar "The journey towards digital insurance: from strategy to implementation".

Digital technology and insurtech solutions facilitate access to low-income and emerging markets in various ways. This includes using digital channels, reducing operational costs through automation and using alternative information on customers for risk assessment and pricing. For an insurance provider, a digital journey involves transforming processes and, more fundamentally, changing how a business operates. The three key areas on this journey are innovation management, a focus on customer experience and creating new models, such as partnerships with insurtech firms.

This webinar, organized in partnership with FSDA and AFD, highlighted the digital journeys of two organisations: Equity Insurance Agency (EIA), an insurance intermediary in Kenya that is in the process of digitizing its entire suite of offerings, and Inclusivity Solutions, an Insurtech firm based in South Africa that is partnering with EIA and other insurance providers to offer digital insurance solutions.

Speakers: Indira Gopalakrishna (Equity Insurance Agency) and Jeremy Leach (Inclusivity Solutions). Moderator: Aparna Dalal (the ILO's Impact Insurance Facility).